Terms & Conditions

Website Terms Of Use

Welcome to our website. By continuing to browse or use this website, you indicate your acceptance of these terms of use. If you do not accept these terms, you are not authorised to use this website. We may amend these terms at any time, and you should check for updates from time to time. The amended Terms of Use will be effective from the date they are posted on this website.

Claiming Your Bitcoins

When purchasing any of our products you accept that when claiming the Bitcoins through the bitcoin starter box or voucher, it can only be used once to claim the displayed amount of bitcoins on the box or voucher. Start2Bitcoin is not liable for loss, theft or other reasons when losing access to the received bitcoins.



Lost or Damaged goods

We must be notified in writing within 10 days of receipt of goods about all damaged goods or shortages. Any notification later than this will result in a void claim. If a claim has already been made for redeeming the bitcoins, this will also result in a void claim.


We want you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 30 days. To arrange a refund please contact our shop first. This is not applicable to the Start2Bitcoin vouchers.

Customers are responsible for all returns costs.

Items must be in original condition and returned with the original sales receipt. 

If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.

Please note, refunds can only be made to the original card used to make the order. If this is not possible, then we will raise a gift voucher for the correct value


The right of return does not apply for the delivery of boxes with custom made logos or any additions which differ from the original design. In addition, the right of return does not apply in the case of the unique box code that has been used to claim the included bitcoins. 

Intellectual Property

The website and any property belonging to or associated with us, including any trade mark or trade name, logos and software, and all information and other content on the website (including, but without limitation, text, graphics, videos, music, sound and links) is and remains at all times our property or is used under licence and is protected under international treaty provisions and world-wide copyright laws and you agree that you will not infringe any such rights in any way.

Without our prior written permission, you may not copy, modify, alter, reproduce, create derivative works from, publish, broadcast, distribute, sell, transfer or exploit any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use, or if you are a business customer, for purposes which are necessary to our business relationship.

Data Protection

Any personal information you supply to us when you use this website will be processed in accordance with our Data Protection Policy. By using this website you consent to such processing and warrant that all data provided by you is accurate.

Updates to profile

Start2Bitcoin reserves the right to request proof of identification and/or other evidence before verifying an account or amending a users personal information.

Bitcoin exchange rate

When you make a purchase, we will convert your money into bitcoins and deposit your purchased bitcoins into your mobile wallet. We use the most current rates available on our Website to determine how many bitcoins you will receive at the time if your transaction.

Service fee

In consideration for providing the Services, Start2Bitcoin charges a commission fee. The amount of the service fee we apply varies depending on a number of factors.

No refunds

It is not Start2Bitcoin policy to provide refunds for bitcoins purchased on the Website. You hereby understand and agree that when you purchase any bitcoins or other digital currency on the Website, the transaction is final, and non-refundable.

Links To Other Websites

This website may include links to other internet sites for information purposes. These links are provided for your convenience to provide further information. We do not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. We can also give no guarantee they are free from viruses or anything else that could be infectious or destructive. You access and use those websites entirely at your own risk.

You may only link to this website with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link which in our sole opinion is inappropriate or controversial. You must not establish a link for any website which is not owned by you.

Ownership of intellectual property, copyrights and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Start2Bitcoin. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Payment Methods

Credit Cards


Offline Payments

Bitcoin and awesome Lightning tech (in progress)

Terms and Conditions for Wholesale Purchases

Payment Terms: Invoices are to be paid for by credit/debit card. Subsequent orders are 15 days net after acceptance of an application for a credit account. Failure to pay your invoices within the agreed terms means will result in an extra charge of 5%. No further orders will be dispatched until the account is up to date. Failure to make payment may result in further legal action where necessary.


Online Selling: You may sell our products with prior agreement on your own branded websites but we do not allow selling on any 3rd party portals such as eBay, Amazon, Bol.com, etc. Start2Bitcoin brand is not to be sold on any 3rd party sites or marketplaces like eBay and Amazon, Bol.com and we do not sell to solely eBay, Amazon or Bol.com traders. If we find this happening we will no longer be able to supply you. In placing an order with us you are agreeing that you will not put any products on any 3rd party portals. Offering our lines for sale online before you have paid or received an order is against our terms. Your order will be canceled if we find this happening. We do not offer a dropship service; we insist our customers stock our products before they offer them for sale. Our images are for use only with our permission, if we find our images being used without permission, we will cancel any orders for these lines. 

Customs and duty: Please note that all shipments to countries outside Belgium may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. If the customer rejects a delivery of stock, they will be responsible for all charges incurred for customs clearance, delivery, returns, and warehousing. Also, any damages or breakages incurred while the goods are being returned are also the responsibility of the customer.

Missing/damaged orders: If you think your order has been lost, or have received damaged goods, you will need to contact the retail team within 30 days of purchase. Queries raised after this point will not be investigated.

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